Approach to business
We combine our strong relations with the venue industry and our significant revenue growth year on year, to increase our buying power with suppliers on behalf of our clients. This enables us to manage hotel programmes and negotiate rates to the maximum benefit of our clients. Our contracted clients have the additional benefit of Management Information, detailing cost savings in real monetary terms. To enhance this further, contracted clients are able to take advantage of our Profit-Share Scheme.
Consolidate the number of suppliers used
Conference Care provide a centralised point of contact for all client employees, offering a one-call concept for accommodation allocations, conference and event management related bookings. The one-call concept operates alongside our centralised bill back facility; further consolidating suppliers and invoices to a minimum.
Whilst savings and revenue streams are important, with our expertise we are able to add value to our clients and business as follows:
Extensive knowledge of venues throughout the UK and overseas, the team personally attend supplier presentations and educational familiarisation visits. We experience not only the venue, but also the service first hand.
Implementation policy and service level agreements; working in partnership with our clients, we agree how the appointment of Conference Care will be communicated to key employees. To guide our clients through this stage, we utilise an Implementation Plan and a Critical Time Path. At the later stages of implementation, our Service Level Agreement together with Quality Control Questionnaires ensures we continually monitor and maintain our promise of service delivery.
Accompanied site visits, once you have had chance to review your options for an event. Our team of sales professionals will accompany you on site inspections and assist with evaluation of the venue; looking at suitability, logistics and negotiated rates.
Service visits, as part of our commitment to deliver unrivalled customer service, we offer support whilst your event is taking place. Your Account Manager can attend the first day, check that the event is running smoothly and deal with any concerns.
Client Educationals, including face-to-face appointments with key employees and client familiarisation events hosted in conjunction with Hotels/Venues.
Complaint handling, we provide a central point to collate feedback both good and bad. The information is loaded onto to our venue finding system for future use. However, more importantly with complaints, we ascertain from the outset the type of solution a client is looking for and undertake to assist the delivery of this wherever feasible.
Contact Louise LoweProposals & Bids Team Director
Conference Care 'thinks outside of the box'. You always get your response promptly itemising what you have requested and also some alternatives which you may not have previously thought of. They are very personable and always receptive to the inevitable changes to requirements that you always get when you are making enquiries for this level of Director. Very professional.
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