22nd October 2018

Written By Sally McNamara
Business Development Manager

I joined Conference Care in 2015 and it was our first Gold M&IT win - an amazing time to join the company on such a high. However, I’ll start this blog by going back a few years, to the start of our M&IT Awards Journey.

In 2014, Conference Care had built up a strong portfolio of loyal clients, but we realised we hadn’t given them much opportunity to have their say on the support we provide them, especially to our industry peers. We already had a string of accolades under our belt, winning the HBAA ‘Meetings Agent of The Year’ Award, the C&IT ‘Agency of The Year’ Award, accreditations from Investors In People – as well as approaching our 20th Anniversary year, with our team growing to over 40 members of staff, the opportunity had arisen for us to qualify in a category of awards we had never considered before.

Enter the M&IT Award for Best Intermediary Agency (more than 40 employees). The M&IT Awards is the event industry’s biggest and most prestigious recognition programme, designed to reward excellence.

Joanne Coe, one of our Team Managers has attended several of the awards events and says "It is the event of the year for events people, the one to be seen at… you’re massively recognised within the industry if you’re a winner. The event itself has an amazing atmosphere”

Our clients took the opportunity to vote for us in their hoards – and to our delight, we managed to scoop Silver. This against our competitors who were five, ten or even twenty times larger than us! For our inaugural foray into the world of M&IT, this was an amazing achievement. We were hungry for more…

Spurred on by our success, entering again in 2015 was a no-brainer, and with the expansion of our team (me being one of the new recruits) and some new client wins, as well as strengthening our reputation with the 2014 award behind us, we defied expectations and managed to grab the Gold award. The team and I were completely overwhelmed by the support of all of our amazing clients, and it truly was testament to how much our support and expertise is valued by those that work with us. It was my first year with Conference Care and to win Gold was such a thrill, the whole office celebrated with a glass of fizz and a McDonald’s breakfast – on a Monday(!)- so it very much cemented that I’d made the right choice coming to work here!

We held the top spot into 2016, and as our reputation within the industry was reinforced, we moved into new offices to accommodate our ever-growing team, needed to support the number of new customers the award had generated. 2017 brought the triple whammy and we were so indebted to every single person that took the time to vote for us.

To go for the award for the fourth year wasn’t an easy decision - we could have rested on our laurels and continued to ride on the success of having such an accolade to our name – three years at the top did have a very nice ring to it after all… but we recognised that this was now part of our identity as first-class. We’re undoubtedly one of the smaller companies in our category, which to me, cements how much our clients recognise our value. We aren’t the biggest, we don’t have the largest client base, but year on year we’re acknowledged as the best in the industry. It was definitely a tense moment for those who were eagerly awaiting the announcement, spending Friday night furiously refreshing Twitter (I promise I wasn’t alone in doing this!) – to learn the amazing news that we’d gone and done it, 2018 was our year again! Our longest standing member of staff, Event Consultant Leanne Land feels "honoured that we have been recognised consistently within such a competitive and fast-moving industry”.

This award isn't judged by a panel measuring our metrics. We've won it because our amazing clients vote for us; and I think this speaks volumes. It's a testament to how we are creative, collaborative and caring.

So there you have it - not the reasons why to vote for Conference Care when we’re going for gold again – but why it means so much to us to be recognised again. I know that for me personally, it makes me so very proud of the whole team – and it shows that we aren’t process led, we’re people led.

If you’ve had a great experience with us and value our support, please vote for us in Category G: Best Intermediary Agency (more than 40 employees) here.

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The staff at Conference Care are absolutely fundamental to the work that we do in connection with organising our meetings. Their creativity is brilliant! They project manage every single detail. Once the brief is discussed they come back swiftly with numerous options for venues. Not only that they brief us on amazing team building activities and entertainment. Without a doubt, they are a professional team of people that we would be lost without. The number of hours that they save us is immense. I would like to take this opportunity of saying a massive thank you to every single one of them. Conference Care are a terrific company and really care about their customers. They have guided me through challenging briefs, offering assistance and guidance where needed. It’s great to speak to real people who are so friendly and efficient. I would thoroughly recommend them to anyone.

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