Conference Care Limited has appointed a Data Protection Controller (DPC) who will endeavour to ensure that all personal data is processed in compliance with this Policy and the Principles of the Data Protection Act 1998. The Freedom of Information Act 2000 and the Protection of Freedoms Act 2012 are also relevant to parts of this policy.
Conference Care recognises The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) adopted 27 April 2016, the two-year transition period and the application date of 25 May 2018 and is actively working towards compliance with that directive.
we do not collect more information than is necessary;
we do not use your data for purposes other than those specified;
we do not keep your data if it is no longer needed;
we do not farm your data out to third parties.
1. Information collection and tracking:
1.1. When you visit a website:
The website is hosted within the UK by Cymru 1 Limited, St. David’s Building, Porthmadog, Gwynedd, LL49 9AP. The website is managed and maintained within the UK by Miromedia Limited, Unit 7, The Court, Holywell Business Park, Northfield Road, Southam, Warwickshire, CV47 0FS. As UK companies they are bound by the EU’s GDPR rules on data management.
2. When you contact us:
While you can use our website without giving out your personal information, once you contact us via the Conference Care website, Conference Care collects information about you. The information you provide (personal information such as your name, email address, contact number and message) will be sent SSL encrypted and processed and stored so that it is possible for us to contact and respond to your request, and/or allow you access to our services.
2.1. Phone Calls:
All our calls are recorded for training and compliance purposes, we do not use the data from these calls for marketing purposes but to help us fulfil the role you ask of us at that time. Call data is ‘your data’ and as such is subject to the same rights as all other data covered under this policy.
If you apply for a job with Conference Care, we will collect, process and store the information you have sent us for recruitment-related purposes, such as contacting you. Additionally, Conference Care may keep your data for a period of time for the purpose of considering you for a different opportunity.
3. Email Marketing
4. Social media and Social Media plug-ins:
Our website features three plug-ins for easy sharing and following our social media pages: Facebook, operated by Facebook Inc; LinkedIn and Twitter.
Being on our website does not automatically result in sharing data on these social media networks. These plugins remain inactive (idle) until clicked upon. Once clicked upon, you will be taken to the said social media networks with their own specific privacy policies which we recommend your view.
5. Information Security:
Conference Care cares to ensure the security of personal data. When Conference Care collects information about you, we also make sure that your information is protected from unauthorised access, loss, manipulation, falsification, destruction or unauthorised disclosure. This is done through appropriate technical measures.
In the event of a data breach or data loss, we will notify you within 72 hours of the breach and have the necessary processes in place to respond to such events.
6. Access to information:
You have the right to request access to the information we have on you without charge. You can do this by contacting Andrew Deakin at firstname.lastname@example.org
We will provide you with a copy of all the data we have about you. In order to comply with your request, we may ask you to verify your identity.
We will fulfil your request by sending your copy electronically unless the request expressly specifies a different method. For any subsequent access request outside what is either deemed reasonable or outside of what we are required by law to comply with, we may charge you with an administrative fee.
7. Information Correction & Deletion:
If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified or required by UK law will be deleted.
If at any point you wish for Conference Care to delete information about you, you can simply contact us.
10. To sum up:
In accordance with applicable law, we only collect a limited amount of information about you that is necessary for improving our service.
We do not use profiling, we do not sell or in any other way spread your data to third parties, we do not use your data for purposes other than those we have specified.
We also make sure that your data is stored securely. We delete all information deemed no longer necessary.
11. You can contact us at any time to:
- Request access to information that Conference Care has about you
- Correct any information that Conference Care has about you
- Delete information that Conference Care has about you
If you have any additional questions about Conference Care’s collection and storage of data, please contact Andrew Deakin:
Andrew Deakin – Data Controller
Conference Care Limited
Watling House, 1 Watling Drive, Hinckley, Leicestershire, LE10 3EY
Tel: +44 (0)2476 369590
Company No: 04343426
11.1. The Right to complain:
As a consumer, you have the right to complain or address any concerns about your data use. If you feel we have not addressed your concerns you can contact the ICO (Information Commissioners Office) to raise your concerns in confidence, we would request that in the first instance you contact us.
Glossary of terms
Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website).
A device is what you use to reach our website, such as a smartphone, tablet or computer.
Internet Protocol (IP) address is a number that is connected to your device. An IP address can be used to determine the location of your device typically within a 40km radius, thus not being an exact determination of your location. IP addresses are basically how the Internet functions.
Personal information is information that can identify you. This can be your name, email, contact information or other type of information that can be traced back to you.