We operate in accordance with UK data protection legislation including the Data Protection Act 2018 (GDPR).
Conference Care Ltd takes the privacy of your data extremely seriously and is committed to ensuring privacy is protected. Please read the following policy to understand how we will treat your personal data when you use our website or provide details to us.
We do not collect more information than is necessary.
We do not use your data for purposes other than those specified.
We do not keep your data if it is no longer needed.
We do not farm your data out to third parties.
What information do we collect and how do we use it?
1. Information collection and tracking
1.1 When you visit our website
You can visit our website without giving away your personal information. Conference Care uses Google Analytic Services, ‘DoubleClick’ by Google and Cookies ‘Hotjar’ and ‘Olark’ to improve our service, user experience and analyse how the website is used. Aside from the approximate location (IP address), the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information, language; it may also help us to improve our service to you.
We do not collect additional information, such as your age, gender, interests, bank details or clickstream.
The collected information is used to provide an overview of how people are accessing and using Conference Care’s website. It is not used for any additional purpose, such as to profile those who access our website.
2. When you contact us:
While you can use our website without giving out your personal information, once you use the contact us page via the Conference Care website, Conference Care collects information about you.
The information you provide (personal information such as your name, email address, contact number and message) will be sent SSL encrypted and processed and stored so that it is possible for us to contact and respond to your request, and/or allow you access to our services. At no point will this information be disclosed to any third party without your express permission.
2.1. Phone Calls:
All our calls are recorded for training and compliance purposes, we do not use the data from these calls for marketing purposes but to help us fulfill the role you ask of us at that time. Call data is ‘your data’ and as such is subject to the same rights as all other data covered under this policy.
If you apply for a job with Conference Care, we will collect, process, and store the information you have sent us for recruitment-related purposes, such as contacting you. Additionally, Conference Care may keep your data for a period of time for the purpose of considering you for a different opportunity.
3. Email Marketing:
We may use your personal information to send you out a newsletter and other relevant marketing communications relating to Conference Care which we think will be of interest to you, or if you have specifically agreed to this. You can easily opt-out from any email marketing messages. You can do this by clicking the ‘unsubscribe’ link at the bottom of the marketing email.
This is solely in accordance with the legitimate interests of Conference Care, namely, to communicate with you in respect of a business enquiry you make and to keep you up to date with news about the services we provide.
At no point is any personal information disclosed, sold, or exposed to any third party.
4. Social media and Social Media plug-ins:
Our website features four plug-ins for easy sharing and following our social media pages: Facebook, operated by Meta Platforms Inc, LinkedIn, Twitter and Instagram.
Being on our website does not automatically result in sharing data on these social media networks. These plugins remain inactive (idle) until clicked upon. Once clicked upon, you will be taken to the said social media networks with their own specific privacy policies which we recommend you view.
Conference Care are committed to ensuring that your information is secure. When Conference Care collects information about you, we also make sure that your information is protected from unauthorised access, loss, manipulation, falsification, destruction, or unauthorised disclosure. This is done through appropriate technical measures to safeguard and secure the information we collect.
In the event of a data breech or data loss we will notify you within 72 hours of the breech and have the necessary processes in place to respond to such events.
By disclosing your personal information to us when using our website, by telephone or in writing, you consent to the collection, storage, and processing of your personal information by Conference Care as outlined in this Policy.
Access to information:
You have the right to request access to the information we have on you without charge. We will provide you with a copy of all the data we have about you. To comply with your request, we may ask you to verify your identity.
We will fulfil your request by sending your copy electronically unless the request expressly specifies a different method. For any subsequent access request outside what is either deemed reasonable or outside of what we are required by law to comply with, we may charge you an administrative fee.
Requests should be made to:
Data Protection Officer
Conference Care Limited
1 Watling Drive
Tel: +44 (0)2476 369720
Company No: 04343426
Information Correction & Deletion:
If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified or required by UK law will be deleted.
The Right to complain:
As a consumer you have the right to complain or address any concerns about your data use. If you feel we have not addressed your concerns you can contact the ICO (Information Commissioners Office) to raise your concerns in confidence, we would request that in the first instance you contact us.
Conference Care will not reduce your rights stated in this Policy without asking for explicit prior consent to the changes.
Glossary of terms
Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website).
A device is what you use to reach our website, such as a smartphone, tablet or computer.
Internet Protocol (IP) address is a number that is connected to your device. An IP address can be used to determine the location of your device typically within a 40km radius, thus not being an exact determination of your location. IP addresses are basically how the Internet functions
Personal information is information that can identify you. This can be your name, email, contact information or other type of information that can be traced back to you.